Living+Breathing Managed Services
The most successful organisations don’t stand still. That’s why at Ruya+Fikra we offer managed services that not only keep pace with your most pressing IT needs, but also underpin your transition towards digital maturity.
IT support that can be tailored to your requirements
There are any number of reasons why an organisation like yours may find itself re-evaluating its IT support capabilities. International expansion, heightened security requirements, rapid switches to remote working – even embarking on a long-term digital transformation strategy.
At Ruya+Fikra, we’ve worked with organisations of all sizes and across all sectors to augment, or deliver in whole, IT services that meet organisational challenges and empower their users.
The value we bring lies not just in the breadth of expert support services we offer. It’s also in how we work with you to understand your vision, ambitions and culture. From the beginning, we’ll make sure your continuous evolution is at the heart of how we work together.
How you’ll access our managed services
As your partner, we want you to think of us as part of your team. Depending on the services you choose, our support staff can be available on site and our account managers can attend your meetings. Tell us about the culture of your organisation or educational institute – we’ll appoint people to your account that we believe will fit seamlessly.
We also use best-in-class tooling for all your reporting and ticketing needs. Our IT Service Management Portal is powered by ServiceNow, our Cyber Security Operations Centre by Sentinel, our NOC by ScienceLogic – all of which can be customised to your own branding.
Overcome your obstacles to continued digital excellence
Technologies progress, operating conditions shift, user behaviours evolve. You know what happens next: it falls to your service teams to find the solutions.
No matter how skilled and resilient your people, there are points where this is no longer enough – and additional or specialist support is needed to make the difference. These could include:
- Security and compliance such as incident response and regulatory changes
- Organisational changes such as mergers, relocations, expansion or downsizing
- Technological evolution such as upskilling, service maturity and workplace modernisation
- Financial imperatives such as cost reductions and the need for flexible models
- Contractual issues such as supplier changes and end of support
Ruya & Fikra IT Services
Aspin Tower, Sheikh Zayed Road, Dubai, United Arab Emirates
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